Shipping & Live Arrival Guarantee

Orders ship Monday - Thursday

Orders received before 9 a.m. central time ship that day.

$7.00 Flat Rate Shipping on all Dubia Orders.

$11.99 Flat Rate shipping on all Sawg Orders.

Packages will be marked “live insects”.

Shipped with Heat Packs when needed.

USPS Priority or USPS Ground with tracking is our main carrier.
UPS is also on our list of carriers.

Sorry NO Live Dubia Shipping to Florida or Hawaii

See live arrival guarantee policy below 👇

Why do we Ship Our Roaches

Sack Lunch Style?

We ship with our roaches secured in a heavily stapled paper bag that includes a section of egg crate and some roach chow inside with them for their trip.

Brown paper bags with "The Roach Cafe" logo; cardboard boxes in the background.

Packing this way allows for…

Better Airflow & Moisture Control – Prevents suffocation and condensation buildup.
Less Stress on Roaches – Roaches thrive in dark, breathable spaces.
✅ Regulates temperature - Paper helps regulate temperature better, keeping roaches more stable and makes heating packs more effective when used.
Secure & Escape-Proof – Plastic can crack or pop open, but our stapled bags keep roaches contained.
Lower Shipping Costs – Lightweight and compact, saving you money.
Eco-Friendly – the bag is biodegradable, reducing waste.

No Loose Roaches Upon Arrival! Your shipment is secure—when you open the box, you won’t have any unexpected escapees.

What todo When Your Roaches Arrive>

Our Live Arrival
Guarantee Policy

  1. Live arrival guarantee on orders delivered within 4 days away.

  2. Buyer must accept package on first delivery attempt.

  3. Temperatures above 40 but below 85 degrees at delivery point qualify for live arrival.

  4. If an order comes in dead on arrival, notified by email at: craig@theroachcafe.com within 2 hours of delivery. This short window of contact time ensures that the package is brought inside and inspected quickly after delivery has been made.

  5. Do not discard your order before you communicate with us, we will require photos of product and packaging.

  6. Dead on arrival orders will either be replaced or refunded.

Logo for The Roach Cafe featuring a picnic sack with text "Try Our Roach Sack Lunch" and an image of a cockroach next to the sack.

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of the roaches your animals need delivered right to your door each month with out having to think about it or worry.

Orders shipped last day of each month